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Expansion Pack: Support requests
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| haasje33 |
Posted on 17-09-2016 20:39
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Sprinter
Posts: 1679
Joined: 08-08-2009
PCM$: 200.00
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In this thread, you can ask your general support questions and report any problems and bugs you find.
Before you do, make sure to read the Frequently Asked Questions (FAQ) thoroughly to see if your problem has been listed there. If you ask a question in here that has been answered in the FAQ, we will delete your support request without notification. If the solution offered in the FAQ doesn't work for you, please mention this in your post to avoid getting your post deleted. We will also delete support requests that have already been answered before.
Already reported bugs and the sulotions (or fixing progress) can be found in the [url=about:blank]Reported bugs[/url] thread.
1. Don't ask questions about future release dates
2. Don't make any requests for future version of the Expansion Pack
3. No PMs to Database Team members. If you need support, we'll provide it in here
Please use the template in the "Code" box to ask for support. That way we'll ensure that we get the necessary information and thus we'll be able to answer your questions faster. Once we've replied, we will delete the original post to keep the thread as clean as possible. That way we'll hopefully make it easier for you to check if your question has already been asked without having to scroll through tons of pages.
At "Request type", fill in one of the following options:
- Technical issues (crash to desktop, installation problems, etc)
- Gameplay issues (missing bikes, problems with races, etc)
- Graphical issues (pink boxes, default Cyanide jerseys, etc)
- Other questions
Request type:
Game version:
Expansion Pack version:
Question:
In case of a bug report, add the following template beneath it:
Occurred on date (in-game date):
Occurred in multiple occasions: Yes/No
Occurred in multiple careers: Yes/No
When you respond to a post, please quote the entire post and write your reply beneath it. Also, if you want to thank someone for the support, please use the rating system and don't post a separate reply.
A final note: please keep in mind that we're volunteers and we don't get paid to do this. Most of us are working or studying next to this, so be patient if you don't get a reply immediately.
Edited by haasje33 on 18-09-2016 15:18
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| Ad Bot |
Posted on 24-11-2024 07:17
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Bot Agent
Posts: Countless
Joined: 23.11.09
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| haasje33 |
Posted on 18-09-2016 11:26
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Sprinter
Posts: 1679
Joined: 08-08-2009
PCM$: 200.00
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veilion wrote:
Request type: Technical issues
Game version:1.6.1.0
Expansion Pack version: EP 2016 Update
game crashes at the start of the race. error message is dpc_watchdog_violation, all drivers are up to date. The crash only happens if the race has a gate at the startline.
It only crashes with the EP2016 and EP2016 update database, with the 3d objects from the original game it works out fine.
sadly i is not because of the graphic card drivers, it is up zo date, as all other drivers on my computer
Occurred on date (in-game date):e.g. Fleche Wallonne race
Occurred in multiple occasions: Yes
Occurred in multiple careers: Yes
The dpc_watchdog_violation error (usually accompanied by a BSOD) is caused by either a software or a hardware problem of your graphics card. Try repairing the drivers of your graphics card. If that doesn't work it's most likely a hardware problem.
Usually the stages we add are a bit more graphically demanding than the ones in the base game. If you really can't fix the issue with your graphics card, try disabling the Isolated Buildings (IBs) from the Settings of your game.
Edited by haasje33 on 18-09-2016 11:33
Inactive due to personal reasons.
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| haasje33 |
Posted on 18-09-2016 11:31
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Sprinter
Posts: 1679
Joined: 08-08-2009
PCM$: 200.00
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Alepere_7 wrote:
I've already changed the stats from the firsy EP and dont wanna do it again so how can i fix myself the problem of the trispoke wheel in TT's?
Use the request template next time, please. That way you'll help us making it easier to assist you guys better and faster.
From the looks of it, we failed to fix this problem after all. We'll be working on a solution for the next update.
Inactive due to personal reasons.
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| ivaneurope |
Posted on 19-09-2016 17:15
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Classics Specialist
Posts: 2933
Joined: 09-05-2011
PCM$: 300.00
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Request type: Gameplay issues
Game version: 1.6.1.0
Expansion Pack version: EP 2016 Update
Issue: Danish ITT is not TT as it should be - instead it's mass start race.
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| ivaneurope |
Posted on 20-09-2016 18:53
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Classics Specialist
Posts: 2933
Joined: 09-05-2011
PCM$: 300.00
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Request type: Graphic issues
Game version: 1.6.1.0
Expansion Pack version: EP 2016 Update
Issue: Nippo-Vini Fantini have all orange bike. Noticed during career mode 2018
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| togo95 |
Posted on 22-09-2016 05:27
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Domestique
Posts: 442
Joined: 06-01-2011
PCM$: 200.00
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Thatguyeveryonehates wrote:
Request type: Technical issues
Game version:1.6.1.0
Expansion Pack version: EP 2016 Update 1
leon40s version of the giro is missing the main file for the stage 20 tt
See the reported bugs thread.
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| Maddrengen |
Posted on 28-09-2016 08:44
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Protected Rider
Posts: 1246
Joined: 10-08-2010
PCM$: 200.00
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Just a question:
Wouldn't it be an idea to publish the EP in the Steam Workshop? Would make a lot of things, a lot easier, such as changing from on DB to another. 
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| matt17br |
Posted on 28-09-2016 09:09
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Directeur Sportif
Posts: 10525
Joined: 28-09-2013
PCM$: 200.00
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Yeah sure, we would do it if:
1. The workshop supported more than just 1/100 of the features we added
2. Didn't have a maximum file size
3. Didn't take years to load a pack as big as the EP - we tested this and we don't want players to wait minutes and minutes to just load the EP
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| the_hoyle |
Posted on 29-09-2016 17:15
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Grand Tour Champion
Posts: 7651
Joined: 28-05-2009
PCM$: 200.00
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mousti wrote:
Question:
So it's not possible anymore to have adjusted pants for the leaders in tours or especially the grand tours, something what I found a good thing in one of the previous games. Pity..
This is nothing to do with the DB, but something that has been removed from the game.
https://pcmdaily.c...d_id=45690
AFAIK there is no fix yet
.: Manager of :.
.: My Awards :.
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| togo95 |
Posted on 30-09-2016 04:15
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Domestique
Posts: 442
Joined: 06-01-2011
PCM$: 200.00
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Thanks! See the reported bugs thread for a solution.
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| mousti |
Posted on 03-10-2016 19:18
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Amateur
Posts: 18
Joined: 20-09-2007
PCM$: 200.00
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matt17br wrote:
Yeah sure, we would do it if:
1. The workshop supported more than just 1/100 of the features we added
2. Didn't have a maximum file size
3. Didn't take years to load a pack as big as the EP - we tested this and we don't want players to wait minutes and minutes to just load the EP
I've contacted Marsupilami here on the forum, and he was right with the solution. The naming is wrong of the files, leadername should be in front of the race then it works, I just experimented with it in my career in Tour de France... |
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| matt17br |
Posted on 03-10-2016 19:22
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Directeur Sportif
Posts: 10525
Joined: 28-09-2013
PCM$: 200.00
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You quoted the wrong post
We're going to take a look at it, fact is that Cyanide literally just decided to change it from a game to another, as the naming we use is the standard one of every edition until this one.
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| mousti |
Posted on 03-10-2016 19:35
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Amateur
Posts: 18
Joined: 20-09-2007
PCM$: 200.00
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matt17br wrote:
You quoted the wrong post
We're going to take a look at it, fact is that Cyanide literally just decided to change it from a game to another, as the naming we use is the standard one of every edition until this one.
Sorry was too excited that I went too fast with it. It's a bit stupid indeed that they changed naming and that made it not working. It will be quite a lot of work but an easy fix though |
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| jonas89 |
Posted on 05-10-2016 18:45
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Amateur
Posts: 17
Joined: 18-12-2012
PCM$: 200.00
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Request Type: Technical Issue
Game version: 1.7.1.0
Expansion Pack Version: EP 2016 (without update)
When I double-click the setup after I extracted all the files, and when I allow the setup to be installed, nothing happens anymore. When I restarted my computer after several tries, and when I double-click the setup again, I get a message that the installation is already in progress and nothing happens again after waiting a long time. |
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| MARSUPILAMI |
Posted on 05-10-2016 19:01
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Team Leader
Posts: 5597
Joined: 10-08-2013
PCM$: 300.00
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matt17br wrote:
We're going to take a look at it, fact is that Cyanide literally just decided to change it from a game to another, as the naming we use is the standard one of every edition until this one.
It has been the same for some years eh 
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| matt17br |
Posted on 05-10-2016 20:21
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Directeur Sportif
Posts: 10525
Joined: 28-09-2013
PCM$: 200.00
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No it hasn't. It has been changed in pcm 16.
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| Thor is God |
Posted on 08-10-2016 09:09
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Under 23
Posts: 52
Joined: 18-10-2010
PCM$: 200.00
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If i want to play with the EP 2016 update 1, do i have to install the EP 2016 first, or does the update contain the 'basic' EP too? |
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| matt17br |
Posted on 08-10-2016 11:50
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Directeur Sportif
Posts: 10525
Joined: 28-09-2013
PCM$: 200.00
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No, you need to install the All in One package and then the update. The update is a lot smaller than the main download 
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| Anderis |
Posted on 14-10-2016 20:51
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Domestique
Posts: 471
Joined: 13-09-2010
PCM$: 200.00
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I've just realised that Macedonian newgens have Greek names in 2016 DB for PCM 2015. Have you already fixed that? Macedonian are Slavic, if you don't have a set of names for Macedonians, using Bulgarian or Serbian would be much closer than Greek. Bulgarian would be perhaps the better of the two from what I can see. |
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| matt17br |
Posted on 14-10-2016 21:11
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Directeur Sportif
Posts: 10525
Joined: 28-09-2013
PCM$: 200.00
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Thanks for reporting this, if you find other regen names are off don't hesitate to notify us.
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